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Privacy Policy Updated at September 12th, 2024 Holiday Parks Uncovered (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Holiday Parks Uncovered. This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Holiday Parks Uncovered. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. Definitions and key terms To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as: Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information. Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Park Homes Exposed, that is responsible for your information under this Privacy Policy. Country: where Holiday Parks Uncovered or the owners/founders of Holiday Parks Uncovered are based, in this case is United Kingdom Customer: refers to the company, organization or person that signs up to use the Holiday Parks Uncovered to manage the relationships with your consumers or service users. Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Holiday Parks Uncovered and use the services. IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet. Personnel: refers to those individuals who are employed by Holiday Parks Uncovered or are under contract to perform a service on behalf of one of the parties. Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. Service: refers to the service provided by Holiday Parks Uncovered as described in the relative terms (if available) and on this platform. Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. Website: Holiday Parks Uncovered's site, which can be accessed via this URL: https://www.holiday-parks-uncovered.com You: a person or entity that is registered with Holiday Parks Uncovered to use the Services. What Information Do We Collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. Email Addresses When does Holiday Parks Uncovered use end user information from third parties? Holiday Parks Uncovered will collect End User Data necessary to provide the Holiday Parks Uncovered services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings. Do we share the information we collect with third parties? We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest. We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you. We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations. Where and when is information collected from customers and end users? Park Homes Exposed will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above. How Do We Use The Information We Collect? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To send periodic emails How Do We Use Your Email Address? By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How Long Do We Keep Your Information? We keep your information only so long as we need it to provide Holiday Parks Uncovered to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you. Could my information be transferred to other countries? Holiday Parks Uncovered is incorporated in United Kingdom. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information. Is the information collected through the Holiday Parks Uncovered Service secure? We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty. Can I update or correct my information? The rights you have to request updates or corrections to the information Park Homes Exposed collects depend on your relationship with Holiday Parks Uncovered. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer. Sale of Business We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Holiday Parks Uncovered or any of its Corporate Affiliates (as defined herein), or that portion of Holiday Parks Uncovered or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy. Affiliates We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Holiday Parks Uncovered, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy. Governing Law This Privacy Policy is governed by the laws of United Kingdom without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework. The laws of United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws. By using Park Homes Exposed or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes. Your Consent We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our Holiday Parks Uncovered, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms. Links to Other Websites This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Holiday Parks Uncovered. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you. Cookies Holiday Parks Uncovered uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies. Blocking and disabling cookies and similar technologies Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information. Changes To Our Privacy Policy We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account. Third-Party Services We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services"). You acknowledge and agree that Holiday Parks Uncovered shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Holiday Parks Uncovered does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions. Tracking Technologies Cookies We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously. Information about General Data Protection Regulation (GDPR) We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way. What is GDPR? GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data. The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide. What is personal data? Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as: Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect. Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it. Personal data should be held no longer than necessary to fulfil its purpose. People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization. Why is GDPR important? GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Holiday Parks Uncovered we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation. Individual Data Subject's Rights - Data Access, Portability and Deletion We are committed to helping our customers meet the data subject rights requirements of GDPR. Holiday Parks Uncovered processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days. We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API. Contact Us Don't hesitate to contact us if you have any questions. Via Email: info@holiday-parks-uncovered.com

There are 100's of horror stories about park homes. Many people have lost their life savings. Below are stories from other people who have had issues within the industry. The list keeps growing as they are so unregulated and can operate in a way that there seems to be little to no recourse for their actions. A one night stay ended up costing this couple £59,995 plus legal fees. This took place in 2022 under Royale Life's Management and Stuart Shanks as sales manager. Bought lodge CM52 at Cogenhoe Mill and we paid a £1000 deposit in April with balance of £88,995 due on the day we were moving in (due to selling our home in Northern Ireland to fund it). The site and sales manager of Cogenhoe Mill site, Stuart Shanks, knew we wanted it as permanent home and said that was fine as long as we used our daughters address for paperwork. He offered a postal service for a fee paid to him at CM also so we could have post to the site. He shared the site was going to be made open and usable 12 months of the year going forward also. It was agreed we could put a fence around the lodge to secure the plot for our dog. On the day we were moving we had a phone call from Billing asking who had told us we could erect a fence and telling us we couldn't. We informed them it was Stuart. We arrived late Tuesday evening after travelling all day to be met by a different person from Billing telling us we had to sign paperwork before they would hand us the keys to look at the lodge. They said we didn't need to read it as it was standard rules and read it at later date with no issues of having a fence. Lots of problems with lodge when moving in - doors not closing, dishwasher flooded the kitchen as not plumbed correctly, microwave fell of shelf as not secured or plugged in, fridge door not fitted properly, shower room toilet water not connected- when turned on continuously filling, outside lights not working, no gate on decking, second parking space not laid. Damage to exterior of the Lodge on cladding, a window frame damaged, a missing roof panel to the rear allowing the elements in, electric meter box laid on the floor and a sink hole on the plot a few feet from the bank of the river. I would like to highlight this was sold as a BRAND NEW LODGE. The day after purchasing, when outside of the lodge, we noticed water running from underneath. We opened the hatch to find it flooded underneath and insulation hanging down from the lodge. Looked inside to find water pouring from under the washing machine which hadn't been used. Turned water off due to flooding and the electric sockets near to the flooded area and rang site. Someone was sent out to repair the leak to the dishwasher and the toilet cistern but never rectified it the day we received the keys and paid, this was not rectified, however. We called security upon noticing the flood under the lodge, was told no manager available and couldn't help. We stayed with our daughter and son-in-law for the night and the next morning went to the customer service office to ask for total refund from the duty manager Ryan Kamaris. Ryan Kamaris agreed we were entitled to refund for being mis sold and all the problems and would pass it to his boss which was sent to us in emails following this. They then refused a refund and wanted to repair damage, we highlighted they had an opportunity and was unhappy with how we were mis sold. Upon speaking with citizens advice who said we were entitled to refund, we offered a dispute resolution scheme with a third party independent mediator and received no response. Eventually we had to go to solicitor in August as weren't getting anywhere. The solicitor eventually got them to court in December and we got court judgement against them but their solicitor got a stay of judgement saying they needed time to put a case together, they then went into administration. After us getting in touch with the administrators we eventually got £30,000 back. The 18hr inclusive of one night stay in the lodge cost us a total of £59,995. We paid an additional amount for the parking space and decking which was never recovered either. This further excludes the costs of solicitors which again resulted in no positive outcome. Although a positive outcome, this only happened because Paula took action and uncovered a breach of licence. Pure Leisure had 40 more vans on the site which just shows how they operate. My story briefly was. I found a buyer willing to pay £55,000 for my lodge which was opposite their daughter's and why they wanted it. When we went to complete Pure Leisure told the buyer they were moving it to another plot so she backed off. I got in touch with Pure Leisure owner, with a great deal of difficulty, and he agrees to pay my asking price. He only agreed to this because I called in the health and safety team who condemned a large part of the hospitality area as being extremely dangerous, I called the council licence officer who discovered that they were 40 vans over their allowance and they had to be removed. I called the fire brigade who found that some lodges were too close to each other for gas safety and I called the star rating people who lowered their 5 star rating to 3. I made life as difficult as possible for them and that's the only reason he paid me. Email - let us know if you have been affected by any of Stuart Shanks, Pure Leisure or Meadow Bay's conduct. info@holiday-parks-uncovered.com

Contact us is you have been affected by the Park Home Industry. Contact Us Let us know if you or someone you know have been affected by any of Stuart Shanks, Pure Leisure or Meadow Bay's conduct. You can send us an email and we will in touch as soon as possible: info@holiday-parks-uncovered.com Park Homes Uncovered 86-90 Paul Street London, EC2A 4NE

Welcome To Holiday Parks Uncovered Finding Inspiration in Every Turn This is your About Page. This space is a great opportunity to give a full background on who you are, what you do and what your website has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. Our Story Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does, and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers, and how you stand out from the crowd. Add a photo, gallery, or video for even more engagement. Meet The Team Don Francis Founder & CEO Ashley Jones Tech Lead Tess Brown Office Manager Lisa Rose Product Manager Kevin Nye HR Lead Alex Young Customer Support Lead Our Clients

Holiday Parks Uncovered Mr. Shanks has been known to allegedly intimidate residents. There are many examples including instances the claimant experienced, where Mr. Shanks used his position as a manager to create an unpleasant environment for owners. This seems to have been done to those who would speak out about the way the site was being run, unfortunately, because he was allowing many people to breach the contracts and site rules the intimidation would work and people would back down through fear of the consequences. During the time the claimant initially fought back against not being able to sublet the unit, gas bottles for the unit were mysteriously being emptied, causing expense to replace them. Was this a tactic used to make his life difficult? 2022: Holiday home owner talking about how they have been treated by Mr. Shanks. 2022: Further discussion about how people have been treated. 2022: Claims Mr. Shanks has been doing it for years and seems to be able to hide it from management.

The costs involved from the purchase to today:  Lodge - £37,500 Refurbishment: £12,500 Site fees paid: £6267 Legal expenses: £30,000 ​Total loss to date: £86,287 Timeline overview and Loss of Money. The costs involved from the purchase to today: Lodge - £37,500 Refurbishment completed to accommodate holidaymakers: £12,500 Site fees paid: £6267 Legal expenses: £30,000 Total loss to date: £86,287 During the first year and only year the claimant let the lodge he broke even. This is due to the floods at Cogenhoe causing a delay in the refurbishment and letting the unit. The claimant covered only the running costs but did not make a profit. This was projected for the second year running at a 70% occupancy. As we have seen and evidenced on the 'others renting' page, individuals were still letting their units (with Mr Shanks's knowledge) up until at least January 2024. As the claimant was singled out and made to stop he has therefore incurred a loss of 2.5 years of potential income. The lodge was listed on Airbnb for £95 a night. This equates to a loss of £49,875 at a 70% occupancy which was achieved in the first letting season. Below is a breakdown of some of the key dates in the selling and following legal action: September 20th 2020 - Initial Enquiry to Stuart via Facebook. September 22nd 2020 - Follow up Facebook. Claimant enquiring 'Are there any restrictions on Holiday let'. Ignored this and asked when to view. Intention to use unit as holiday let. September 29th 2020 - Viewed Lodge in Person. October 3rd 2020 - Meet in person - Claimant asked on no short of three occasions if the unit could be used for holiday let. Stuart confirmed this on three occasions and pointed to someone already doing this on site. The person who did it on Cogenhoe had had good success with workmen staying for long periods according to Stuart. Pure Leisure were advertising to MEMBERS OF THE PUBLIC that you could book holidays at Cogenhoe. The claimant made it clear the unit was being used a holiday rental investment and renovations would be undertaken. October 5th 2020 -Lodge paid for. November 22nd 2020 - Mr Shanks sent illegible pictures of the contract from his personal email. December 8th 2020 - Stuart requested cash in hand money for furniture removal. Stuart then requested it via BACS. the claimant paid this. Breaching his contract, one would think. December 13th 2020 - Claimant sent Facebook messages - Specifically asked which insurance to use as holiday rental cover was needed. Mr Shanks suggested several providers. October 9th 2021 - Threatening letter received from General Manager Nigel stating claimant was using the unit for subletting and to stop or they would take further action. Oct 19th claimant sent a letter (also via email to Sally Higgins - Operations Manager) in response, highlighting the unit was being operated in line with the conditions of which it was sold. October 26th 2021 - The claimant instructed solicitors to act on their behalf. Between 2021 to Jan 2023 - Official Solicitor emails/letters Part 36 offer by the claimant, this was ignored by Billing. Between 2021 to Current date: Pure Leisure sold Billing Aquadrome Ltd to Royal Resorts. Royal Resorts went into administration putting a stay on the court claim against Billing Aquadrome Ltd. Barristers advised the claimant he could recover his funds from Pure Leisure as they were the parent company at the time the sale. They also represented on their own website that holiday lets were allowed at Cogenhoe. Due to Billing Aquadrome Ltd's administration, it is the claimant's view, based upon legal advice given, the responsibility for remedy falls on either the parent company at the time of purchase (Pure Leisure Limited) and/or the site's new owners Meadow Bay Village . To date, both Pure Leisure Ltd and Meadow Bay Villages have offered no remedy, despite being aware of the misrepresentation by Mr Shanks. Pure Leisure's management have been contacted to try and find a resolution and have ignored the communication sent.

Mr. Shanks provided the claimants with the 'wrong contract'... Stuart Shanks provided the claimant with a contract that stated they were able to let the unit, this was also backed up with site rules. These were signed by two employees at Billing prior to the claimant. If the contract was incorrect how was this missed, twice? If it was meant only for the Billing site, not the Cogenhoe site, why did it have Cogenhoe details on it? Why would Mr. Shanks have a copy of paperwork at the Cogenhoe site that was meant for the Billing site? Could it be that he knew the reason for purchase by the claimant was ONLY as he wished to let it out? Meaning he could ONLY secure the sale (and his commission) if he presented a contract that stated he could do so? The claimant never received physical copies of the contract. Mr Shanks provided only blurry pictures of the aforementioned via his personal email address after months of chasing. What does Fraudulent misrepresentation mean? A knowingly false assertion intended to mislead another and make them agree to a contract because of that misrepresentation. Fraudulent misrepresentation is a misrepresentation made where the representor knows the statement is false. Definition January 2022 - Response from Pure Leisure/Royal Resorts solicitors. A. Official communication from Pure Leisure/Royal Resorts solicitors. B. They claim that Cogenhoe operates a strict no lettings policy and the paperwork relates to Billing Aquadrome, a matter overlooked in error by Billings staff at the time of signature. C. The purchase agreement can be seen here which has Cogenhoes address. D. Facebook post from January 2022 which shows that even at the time of the letter being sent there were still people letting units at Cogenhoe under Mr. Shanks management. June 2022 - Billings Defence A. No admission made that Mr. Shanks met the client B. Message between Mr. Shanks and the client, showing that Mr. Shanks met with the client. June 2022 - Billings Defence Claiming that Mr. Shanks was aware that there was a strict no letting policy. They also deny that the defendant tolerated any occupier at Cogenhoe using their units for holiday lets. Therefore as a byproduct of this defence the misrepresentation made by Mr Shanks, was fraudulent. June 2022 - Billings Defence Continued A. The defence claim that the licence agreement was intended for Billing and not Cogenhoe. B. Licence agreement showing lets allowed C. Master page of the licence agreement which clearly shows the address as Cogenhoe. There is an implication here from the defendant, that as the logo for Billing Aquadrome is on the contract, this makes it only applicable to Billing, however, as you can see, this is not the case as the address is Cogenhoe and the logo is Billling as they are the parent compnay to Cogenhoe. June 2022 - Billings Defence states that the claimant was not prohibited from letting the unit in the first year. They claim above that we were given the contract for Billing and that Mr. Shanks did not allow letting onsite. Both statements cannot be true. If the claimant let the unit (which they did) then as the site manager Mr. Shanks was aware this was happening. June 2022 - Billings Defence Statement of truth signed by Chelsey. Current Legal Advice. The claimant sought advice following Royale Life's administration and change of ownership. The claimant has found there is a strong case against Mr. Shanks and Pure Leisure due to the purchase begin made which Pure Leisure was the parent company of Billing Aqaudrome Ltd. Namely the evidence that Mr. Shanks was aware that there are no rentals allowed at Cogenhoe, which he stated in May 2020, 5 months prior to the sale he made under the pretence letting was allowed. Below is a Solicitors professional opinion on the evidence In May of 2020, on a public Facebook page Mr. Shanks acknowledges that he is aware there should be NO RENTALS at Cogenhoe. The secret facebook group is the only page where it is openly discussed that renting occurs. The claimant was only ever contacted by Mr. Shanks through his personal email and Facebook which potentially shows he was deliberately covering his tracks. As we can see below Mr. Shanks was absolutely aware that there should have been no renting allowed at Cogenhoe, on a public group he stated this in May 2020 (5 months prior to the purchase made by the claimants) when asked by a member of the public. However in the private Facebook group you can see Mr. Shanks allowed a number of people to let their lodges for years prior to and after his public statement acknowledging he was aware there was no letting allowed. To reiterate it is PROVABLE Mr Shanks knew lettings/rentals were not allowed on the Cognehoe site at anytime and committed fraudulent misrepresentation when selling to the claimant.

Stuart Shanks along with a resident founded and ran a private Facebook group, in this group, there are many discussions about letting units and how holiday homeowners stay under the radar from the council. Living onsite full-time. Mr. Shanks founded a private Facebook group. Stuart Shanks along with a resident founded and ran a private Facebook group, in this group, there are many discussions about letting units and how holiday homeowners stay under the radar from the council. Living onsite full-time. This includes Stuart running a post room for the owners, advice being given on how to avoid the council finding out and a large number of discussions about living onsite full-time. All of which is against site rules and the contract. This was happening during the time Pure Leisure LTD and then Royal Resorts were in charge. It is still happening today under Meadow Bay Villages. Year created: 2021. Mr. Shanks is the founding member of the private Facebook group. Year 2021: Another example of people renting out under Stuarts management all discussed on Mr. Shanks private Facebook page. Year 2021: Pure Leisure said he could rent. But then as soon as ownership was confirmed, they were told they couldn't? Year 2021: The other admin asked Stuart if they should close the secret Facebook page. It was not closed and is still active to this day. Year 2021: Holiday home owners being allowed to stay onsite during 'shut down' and an example of how Mr. Shanks conducts himself. Year 2021: Another example of someone using their unit as their permanent residence. Year 2021: People annoyed about attention being drawn to them living onsite. Year 2021: Advice on how to refer to yourself. In legal terms, you are not residents. Many residents in breach of contract under Mr. Shanks management. Mr Shanks fully aware. Year 2021: Another example of people using their unit as their only residence. Year 2021: Do not draw attention to the fact a lot of you live onsite... Year 2021: Anti-holiday home owners - is this a reference to the fact the council licences the site for 10 months? Year 2023: Mail box has been running for at least 3 years. Again, why would you need a mailbox on a holiday only site? Year 2023: Mr. Shanks ran a post room during the time Pure Leisure LTD were in charge. Is running this service illegal? Misconduct? As well as taking money for it... Mr. Shanks was aware that many holiday home owners didn't have a permanent address which is required in order to own a holiday home at Cogenhoe.

Mr. Shanks committing Misrepresentation of sale under the management of Pure Leisure LTD. Mr. Shanks committing Misrepresentation of sale under the management of Pure Leisure LTD. From the first message to Stuart Shanks (via his private Facebook page which he used to advertise the unit) he knew the intention to let was clear. From this point onwards, at all meetings with Mr. Shanks before the sale was made, he assured the claimant that letting was permitted. Even presenting evidence of other people doing this. The claimant was then presented with a contract and site rules that stated this was permitted. However, it seems that the contract used to secure the sale by Mr. Shanks was given in 'error ' and Mr Shanks was ' always aware ' that he should not be allowing people to rent their units, as it was against the site rules and the license agreement with the council. Which in turn amounts to fraudulent misrepresentation. Year 2020: First contact with Stuart via his Facebook profile. Intention to buy to let made very clear. Year 2020: First site visit to view the lodge and meet Stuart. Year 2020: The day of sale. Year 2020: Asking Stuart Shanks about Holiday rent cover - further proof he knew why the claimaint purchased the lodge. Year 2020: Stuart facilitating work being done for the holiday letting and being involved in the renovations. Year 2020: Stuart asking for the money to be paid to Roy. The Claimaint having to transfer it due to pressure being put on him by Mr Shanks. Mr. Shanks knowingly allowing others to let their property. The correct contract and site rules provided to the holiday homeowners states that there is in fact no letting allowed of any nature and it is against the licence agreement with the council. Despite this being the case, Mr. Shanks allows a number of owners to do so. He used the fact there were already other people doing this to secure the claimant's sale and then provided a contract that supported the fraudulent misrepresentation. Despite the claimant being prevented from letting his unit from 2021 to 2024 below is evidence of other residents doing so (and continuing to) all with Mr Shanks knowledge. One of the 'loopholes' Mr Shanks and holiday homeowners would use is that they were letting family stay, even though it is provable they had paying tenants and holidaymakers renting. Year 2020: Pure Leisure advertising members of the public could book a break with them. Mr. Shanks presented this to the claimants as part of the misrepresentation. Negligent or Fraudulent Misrepresentation on Pure Leisures part? Year 2021: Even Pure Leisure told an owner they could let, was this also to secure a sale? Year 2021: Another example of someone renting a unit on Cogenhoe. Year 2021: Another resident was told by Stuart they could rent. There is also mention of another lady renting her unit out for an extended period. Year 2021: Another resident contacting the claimant via AirBnB. They had been letting for three years. Showing there was a long history of this. Year 2022: Another resident letting their unit. On the secret Facebook page a post from January 1st 2024 where Mr. Shanks asks if someone's tenant has found alternative accommodation. At this point Mr Shanks was well aware of the claimants court action due to his fraudulent misrepresentation, yet he still allowed and facilitated renting on the Cogenhoe site. Mr. Shanks Reemployed by Pure Leisure 2024. According to sources at Cogenhoe, Stuart Shanks was made redundant in the Summer 2024 by Meadow Bay. Several months later Stuart posted on the Secret Facebook group that he had a new position back with Pure Leisure. Pure Leisure have been made aware of the Misrepresentation and Stuarts conduct. Does this show that the industry prefers employing people who will do whatever they need to, to make a sale? Pure Leisure were the parent company at the time the Misrepresentation was made, it makes you wonder if he will be managed in the same was as before and afforded the opportunity to keep misselling. Year 2018: Stuart posted about sales that he had made at Cogenhoe. Year 2018: John Morphet, owner of Pure Leisure, directly congratulating Stuart on sales. Year 2024: After being made redundant (unsubstantiated) by Meadow Bay, Mr Shanks was reemployed by Pure Leisure.

Mr. Shanks committing Misrepresentation of sale under the management of Pure Leisure LTD. Mr. Shanks Misrepresentation of sale under the management of Pure Leisure LTD. From the first message to Stuart Shanks (via his private Facebook page which he used to advertise the lodge) the intention to let was clear. From this point onwards, at all meetings with Mr. Shanks before the sale was made, he assured the claimants that letting was permitted. Even presenting evidence of people doing this. The claimants were then presented with a contract and site rules that stated this was permitted. However, it seems that the contract used to secure the sale by Mr. Shanks was given in 'error ' and Mr Shanks was ' always aware ' that he should not be allowing people to rent their units, as it was against the site rules and the license agreement with the council. Year 2020: First contact with Stuart via his Facebook profile. Intention to buy to let made very clear. Year 2020: First site visit to view the lodge and meet Stuart. Year 2020: The day of sale. Year 2020: Asking Stuart Shanks about Holiday rent cover - further proof he knew why the claimaints purchased the lodge. Year 2020: Stuart facilitating work being done for the holiday letting and being involved in the renovations. Year 2020: Stuart asking for the money to be paid to Roy. The Claimaints having to transfer it due to pressure being put on them by Mr Shanks. Click below to see the next stages of the case and legal process. Button

In our Pure Leisure Exposed video series, recorded at Tydd St Giles Golf and Country Club we uncover the salesman's techniques to induce a buyer to part with her inheritance. These videos reveal the salesman going into detail in regards to how you can live in your holiday home full time, defrauding the council and sidestepping the breaches this causes with the BH&HPA as well as with the license agreements. The salesman's name has been redacted for privacy reasons. Golden Bullet Video

Pure Leisure who managed Mr. Shanks and the Billing Aquadrome/Cogenhoe site at the time of sale have an active role in the management and development of their employees. They also advertised incorrectly that you could rent at the Cogenhoe site. The Companies involved. Pure Leisure who managed Mr. Shanks and the Billing Aquadrome/Cogenhoe site at the time of sale have an active role in the management and development of their employees. They also advertised incorrectly that you could rent at the Cogenhoe site, which in itself is Misrepresentation of sale and a main contributing factor to the claimant purchasing the unit. This has resulted in a huge financial loss and emotional impact on the claimant who has lost their life savings and suffered health/mental health issues as a result. Pure Leisure Group Pure Leisure Doc Employee management and engagement statement from their strategic report. Pure Leisure Doc Employee management and engagement statement from their strategic report. Brochure Pure Leisure Sales Brochure Pure Leisure Doc Employee management and engagement statement from their strategic report. 1/5 Pure Leisure state that they keep employees informed of any changes in their policies and keep them highly engaged. It shows that they had an active role in the management and training of Mr. Shanks at the time he committed misrepresentation of sale. If the employee had been correctly managed by the company and checks were done on how he was running the site, allowing residents to break the rules, using incorrect contracts and site rules, Mr Shanks would have unable to make the sale. Pure Leisure also produced a sales brochure for Cogenhoe which included their contact details and website information. Even though Pure Leisure had a sales brochure which should have been used for the sale, Mr Shanks solicited the sale in this case (and others) through the use of his personal facebook sales page. Why do 'Pure Leisure have this many companies? Would you feel safe buying from a company with this many subsidiaries? A simple Google search as to why a company has so many subsidiaries will provide a revealing insight into attempts to limit liability, move debt etc. The recent story of Robert Bull is an applicable case study. Under the Economic Crime and Corporate Transparency Bill 2022-23 we can see that Pure Leisure are potentially liable for the fraud committed: Read More Meadow Bay Villages Meadow Bay Village Sales Advertising Lodges for sale. But they state they have no liability for our court case. Meadow Bay Village Sales Advertising Lodges for sale. But they state they have no liability for our court case. 1/1 Meadow Bay Villages have stated that they have no liability for the open claim against Billing/Cogenhoe as they have only purchased the assets and Billing is still in administration. However the claimants' unit would be classed as an asset owned by them and if the claimant wanted to sell the unit Meadow Bay would no doubt attempt to take a sales commission. How is it possible to profit off of someone's asset but not inherit the case/debt? The claimants' solicitors reached out to Meadow Bay to try and get clarity on the situation on two occasions. the first was back in April 2024 to ask for their help accessing some paperwork. They were then in August 2024 asked to provide details as to if sale was made under Novation or Assignment which would clarify in legal terms their responsibilities, and their position on the unit. These questions were ignored and the same person claims that they have no knowledge of the case. This, in the opinion, of the claimant shows they have no desire to help and remedy the situation or take it seriously. Meadow Bay despite knowing what had happened with the misrepresentation of sale, gave Mr. Shanks the option to continue to work for them or take redundancy. This has not been confirmed by the company but from the evidence obtained it looks likely this is the case as they have appointed a new sales advisor to Cogenhoe. Stuart was confirmed to be working for Pure Leisure again in Cumbria for a short spell. He now appears to have left the company and has taken on a new role as general manager at Foxhunter Park Monkton Kent.